resttitan.blogg.se

1. #Papercut ng unable to retrieve valid data how to
2. #Papercut ng unable to retrieve valid data pdf
3. #Papercut ng unable to retrieve valid data license

If that’s not the case, then the most likely problem that we’ve seen is that some network security appliance such as a Firewall, Secure Proxy, or Content Filter is blocking the connection. You should check our Status Page to see if there is any current outage.

It could also be possible that there’s a problem with our Cloud Document Processing service. Then work out why the PaperCut server can’t reach the cloud service.

#Papercut ng unable to retrieve valid data how to

Instructions here: How to turn off PaperCut’s Document Processing.

#Papercut ng unable to retrieve valid data pdf

Solution: To get people scanning right now, try disabling ALL features that require this service, including “Make PDF searchable”, “DOCX”, “Blank Page Detection”, “Despeckle”, and “Deskew”. This only happens when scan jobs are routed through the PaperCut Document Processing Service but the service cannot be reached. Reach out to us for assistance if you have exhausted the other troubleshooting options.įailed to create a job request for the file scanned by on Lastly, if there was a problem sending the first authorization link email to the user’s mailbox, and we received an NDR (non-delivery report (also known as a bounceback) from your email provider then our mail service will cache that the user’s email was bad and will not send any more messages to that address.To resolve this, this user should figure out what account they were signed in with when they clicked the link and then follow these steps to Revoke Access. Make sure that your email system is not blocking or graylisting emails from Was the user signed into the wrong account in the browser when they clicked the authorization link? This would have incorrectly associated their PaperCut account with the wrong Cloud Storage account.Make sure that the authorization email hasn’t gone into a spam or clutter folder instead, and isn’t being held up by a spam filter.

#Papercut ng unable to retrieve valid data license

Solution: check on the About page to confirm that the PaperCut MF server has a current license installed. In another case deactivating and then reactivating Scan to Cloud worked. One customer reported that reinstalling the license file and restarting the server fixed the problem. The HTTP 401 (unauthorized) error suggests a problem related to the license. This error has been seen to happen in the case of a “Scan to Cloud Storage” action. Or try configuring the scan action so that it sends from the From address that matches what’s configured in Options > Notifications > Email Options.Įrror: Failed to create scan cloud job, response status: 401ĭelivering scan images for scan job failed with an error: Failed to create scan cloud job, response status: 401, message. Solution: Set up an SMTP relay as mentioned in our article Client does not have permissions to send as this sender. In this situation, customers can set up an SMTP relay or configure the scan action in PaperCut so that the “from” address matches the email account in the SMTP server details. However, Office365 in the cloud is by necessity a lot more restrictive, and will only let a user “send-as” the user account they are authenticated as. Why? Traditionally an on-premise exchange server will let anyone “send-as” whatever user account so long as they are connecting from within the LAN. This error is most commonly seen when customers transition from an on-premise Exchange server to Office365 as the email provider. This error only happens in the case of a “Scan to Email” action. SMTPSendFailedException: 550 5.7.1 Client does not have permissions to send as this sender. Error: Client does not have permissions to send as this senderĭelivering scan images to user c3p0 failed with the error: Failed messages:.